Tue, 20 Aug 2019
It doesn’t look like the hub of an online bank. But that’s what the yellow and blue metal kiosk becomes when Albert Agane locks himself behind the metal bars every day at 6am.
From his perch along a dusty suburban thoroughfare in Accra, the 28-year-old helps fellow Ghanaians withdraw or deposit cash for accounts they operate from their mobile phones. All they need do is text.
Mobile money is the fastest-growing source of income for wireless-network operators like MTN and Vodafone’s Safaricom unit, outpacing data since many Africans don’t have the latest smartphones. They need agents like Agane because ATMs and bank branches are out of reach, or too costly.
“In a village, where there are no banks, you can go to an agent and transact,” said Agane, who earns a commission of about 1% for moving as much as 20 000 cedis ($3 700) a day. “Once people have phones there’s no need for a bank account.”
The service has become an indispensable part of how Africa’s 1.2 billion people live, from buying funeral cover to borrowing money. The number of registered users in Ghana soared 11-fold between 2013 and 2017, International Monetary Fund data shows. Across the continent in Kenya, where it was pioneered, the value of such transactions amounts to almost half of gross domestic product, according to the World Bank.
Sub-Saharan Africa has more mobile-money accounts than anywhere else in the world with about 396 million registered users at the end of 2018, a 14% increase from a year earlier, according to the GSM Association. As it catches on around the world, South Asia saw 29% growth in 2018, and it was 38% for East Asia and the Pacific.
“There are a lot of partnership opportunities with immense revenue potential for both mobile-network operators and banks,” said Patrick Quantson, head of digital transformation at the Accra-based unit of Standard Bank, Africa’s largest lender. “The mass appeal of mobile-money services and the mode of delivery also presents an opportunity to scale financial products to all market segments, at incredibly lower costs.”
It’s easy to see why Agane-one of 182 000 mobile-money agents-is busier than the ATMs around Ghana’s capital city. There are more than 1 740 such outlets per 100 000 people in the country, compared with only 11.7 ATMs and 8.7 bank branches, the IMF data show.
“We’ve seen that people in the informal sector, who would have kept their money under pillows, move into mobile money,” said Eli Hini, general manager for mobile financial services at MTN Ghana, which controls about 78% of the active-customer market. “Now, when there are floods people don’t lose their money. They’d rather get interest paid on it.”
Banks don’t lose out because the mobile-phone companies park deposits with them, giving them cheaper access to funding.
MTN and Sanlam, Africa’s largest insurer, last month announced that the continent’s biggest wireless network operator will offer funeral and other life-cover products through its digital channels spanning 237 million subscribers in 21 markets.
Vodafone’s Johannesburg-based Vodacom Group last year bought a stake in Safaricom, based [...]